FAQs
About Products
1.Is your hair 100% human hair? What is the grade? Where are they from?
We are selling nice virgin hair, which is natural and nice. It is 100% human hair, and top virgin hair. It is Brazilian hair.
2.What is the difference between 360 wig and full lace wig?
Both 360 wig and the full lace wig are the whole wig. 360 wig is used pre-plucked 360 frontal with bundles to sew in a whole wig. The lace is around from the forehead to the back of the head, but not include the middle head. When you put upward the hair, you can see a little track, which doesn't effect usage. When we install the hair, we will put down the hair then we can't see the tracks. It can be put in bun and ponytail, that's why it is called breathable and pre plucked. Full lace wig is full lace all around the head.It can't see the tracks, but also can be put in bun and ponytail. For more details, maybe you can check this attached pictures.
3.Can your hair be dyed? Can you dyed for me?
We are sorry that we don't have color service available now. And please don`t worry, because our hair is nice virgin hair , which can be dyed or bleached. The reason why we cancel the color service is that the customers will not satisfied with the color we done or the color number was not matched with what they need. So can you dye it by yourself or your stylist.
4.HOW LONG CAN IT LAST?
The quality and lifespan depend on how they are worn and how carefully they are taken care of. Using the gentle shampoos, drying it in a low heat hair conditioner, use oil conditioner to nursing it carefully will prolong its lifespan. Taking very good care of it will make the hair last at least one year.
5. WHAT IF I DON’T LIKE MY WIG AFTER RECEIVE IT ?
Don't worry about it. We promise an easy 30-Day return policy. If you don't like the wig after you receive the package, just return it unused and in its original packaging. Upon acceptance of your return, the refund will be issued to your original account. Any promotional gifts must also be returned with your returned item.
About Shipment
1.How long will be shipped after I place an order?
Generally orders will be processed within 48 work hours & 2~4 work days to deliver once it's shipped out. For pre-sale or customized items, it will need 3-7days extra to be ready for shipment then.please confirm shipping time with our service via [email protected]
2.Do I need to pay the shipping fee?
Our shipping fee is free.However, there are some areas that need to charge the remote fees 19.95$.
3.Do I need to pay the customs duty?
The customs duty is determined by the custom of your country. And it is uncertain to know how much about it.
4. WHEN WILL I RECEIVE MY TRACKING NUMBER?
You will receive a shipment confirmation email and tracking number within 24-48 hours of your order being shipped.
About Payment
1.Which payment methods can I use?
We accept the payment methods as Paypal and Credit Card. It is not necessary to have a PayPal account to order, you can pay with Credit/Debit Card directly. If you have any payment problems, please contact with us: [email protected]
2.Why is my card declined?
Sometimes when your card is expired, insufficient balance, or poor credit (maybe have a record of Chargeback or others) will lead to card declined when paying. So we suggest customers don`t take a dispute with no reason, your personal credit record will be affected, and your next shopping will be declined. When your are declined, you can call your bank for the problem. Or you can try your another card. If still any problems, please send email to us : [email protected].
3.If I pay on your website, is my information safe?
We are sure the legit website, which has been certified by the card organization. So please don`t worry about that. Your payment information is kept by your bank or card organization, not saved by us. We only use your shipping info for delivery. Your information is safe and we will keep your information confidential. If you have any problems about this, just feel free to contact us.
4.How do I use my coupon code?
The purchasing process on our website is: Add to Cart > Checkout > Confirm > Payment. When you Checkout or Confirm, you can apply the coupon code.
