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- Shipping>> Free Shipping worldwide via Express
- Delivery time>> 3-7 business days
- Payment>> Debit / Credit Card or PayPal
- Processing time>> 1-3 business days after payment
- Returns>> Fast refund, buyer protection
- Free Gifts>> Wig cap, elastic band, exquisite Gift Packs
|Hair Material||100% virgin hair from one donor|
|Last For||One more year
|Hair Color||Natural Black|
|Can Be Dyed||Yes|
|Lace||Swiss, medium brown|
- Is your hair 100% human hair? What is the grade? Where are they from?
- We are selling nice virgin hair, which is natural and nice. It is 100% human hair, and top virgin hair. It is Brazilian hair.
- Why Do I Receive The Parcel Not Like The Pictures Shows?
- Normally when we post the pictures or videos to our social media. It is our hairstylists installed and restyled the wigs. So it looks more gorgeous. Actually it is the same unit used. You can ask a hairstylist or book our local hairstylist to help you install. We are sure you will be more gorgeous.
- Is Your Wig/Hair Getting Tangled Or Shedding?
- It could be caused by dry hair. Please make sure to wash & condition your hair at least once a week, twice a week is better. Brazilian virgin hair Comb the hair from time to time. You could go to your stylist for further suggestions. If the hair is wavy or curly style, we don't suggest to comb it. If you have to, please comb it with hands or wide-teeth brush gently. Tight teeth brush will ruin the hair original shape and make it fizzy and feels like tangle! Please always comb the hair from the ends and work your way up.
- Why Does My Wig/Hair Smell A Little?
- It is the smell from the factory, not the smell of chemicals. For our wigs, the hair material is collected directly from donors. It is natural hair, no any process, which is healthy and good quality can use a long time. So please don't worry about that. We would try to minimize fragrance as well.
- How long can IDefine Hair last?
- Normally it depends on your method/level of care. Treat it like your own hair and take very good care of it, then normally it could last longer than 18 months.
- What color Is the wig of the lace?
- We have the introduction of lace color in each product description. Normally for the lace wig, it is Swiss Lace, which comes in medium brown. For the undetectable full lace wig, it is Top Swiss Lace, which comes in light brown.
- Can I go swimming with a wig?
- Yes, you can go for a swim with the wig. When swimming, we suggest to wear a swimming cap. Because the sea water or pool water is not good for hair, it will make the hair tangle and rough. It's better to wash it with warm water, with hair shampoo and hair conditioner after swimming.
- Can I straighten/style the hair with flatiron/curler?
- Yes, all hair we sell is virgin hair, so you can straighten/style it with flatiron/curler, and you can dye it as well. It is noteworthy that you need to pay attention to the time. DON'T Overtime.
- What type of hair care products should I use?
- Treat this hair just as if it was your own hair. 1. Use good shampoo and hair conditioner to care for the hair. It’s important to keep the hair soft and shiny. 2. You could use gel or spray styling products to keep the hairstyle. 3. Olive oil will be a good choice to keep the hair healthy.
- Do all the hair come in 1b or can I get my hair colored?
- We only have the color #1b( natural black ) in stock, if you want other colors, you can send us an email: [email protected], And you'd better provide a pic of the color you want. Normally, we provide coloring service for some colors but this is not free of charge.
- Can I get my wig free part? Can I change my part to the side part or middle part?
- Yes my friend, all of our wigs are free parts. But it can be changed to the middle part or side part again, so no worries about that if you got the wig is free part!
- How long can I know each length? How can I know which length I need?
- Hi, dear, you can check this Length Reference ( If you bought wavy or curly hair, you need to straighten it up before measuring its length )
- Is your wig/hair getting tangled or shedding?
- It could be caused by dry hair. Please make sure to wash & condition your hair at least once a week, and twice a week is even better. Brazilian virgin hair needs to be combed from time to time. You could go to your stylist for further suggestions. If the hair is wavy or curly style, which we don't suggest combing it. If you have to, please comb it with hands or a wide-tooth brush gently. Tight-tooth brush will ruin the hair’s original shape and make it frizzy and feel like tangled! Please always comb the hair from the ends and work your way up. When you dye the hair with bleach powder, please control the time within 5 minutes. If you dye it with dye cream, you need to control the time within 20 minutes. Otherwise, the hair will be damaged by cream if you leave it too long there, which will lead to shedding. When sleeping, please bond the hair with an elastic band or wear a cap. It will avoid tangling or shapes-changing. After waking up, please remove the band and comb through beginning at the ends and working your way up to the roots. When swimming, we suggest wearing a swimming cap. Because the sea water or pool water is not good for hair, and it will make the hair tangled and rough. It`s better to wash it with warm water, hair shampoo and hair conditioner after swimming.
- What color is the wig of the lace?
- Normally for the lace wig, it is Swiss Lace, which comes in light brown.
- Does your wig come in bleached?
- Our lace wigs are already bleached under the condition that the hair would not shed. the lace is also slightly bleached, which is more slender and lighter. It can't be deeply bleached, because it is a high risk to broken the lace.
- Can your hair be dyed? Can you dyed for me?
- Yes, our hair is nice virgin hair , which can be dyed or bleached. Customized dyeing needs to provide color number or picture.
- Can your wig use without glue? Can I make ponytail or bun?
- You can try to use it with glue or without glue, but using glue will be more natural looking. Some sisters don`t use glue because their hair is secured with a custom strap.It is Made with the Adjustable Straps and Elastic Band or Stretch Lace Caps to Ensure Perfect Fit and Security of the Wig. As for the ponytail or bun, definitely yes, you can make it.
- Where is my order? Can I have a tracking number?
- Generally, we will ship out your order within1-3 business days. Once the parcel has been shipped, we will post the tracking number on the website and to your email. You can check the status. If not, you can send us an Email. We will help you.
- When will I receive my tracking number?
- You will receive a shipment confirmation email and tracking number within 24-48 hours of your order being shipped.
- When can I receive my order?
- Normally, your order can delivery within 3-7 business days, if weekend or holiday or Customized wig, it maybe have a 3-5 days delay. For pre-sale or customized items, it will need (5-7days) extra to be ready for shipment then.
- Can I change or cancel my order?
- If you want to cancel or change your order, please send email to [email protected] at first.
- If I'm not at home, how can I sign for my package? Can I have a delivery service without signature?
- Yes, you can. You can leave a note in your order, or call DHL/FedEx to apply the service.
- Do I have to have a PayPal account to order? Can I use my credit card?
- You can place an order without a PayPal account, you can pay with Credit/Debit Card directly. If you have any payment problems, please contact with us [email protected].
- Why was my payment declined?
- IDEFINEWIG accepts Visa, MasterCard, American Express, Diners Club, and JCB. If you have trouble paying via credit card, please check the details of your card information to make sure they are correct, including the expiration date, cardholder name, security code on the back of your card as well as the billing address. Please ensure that you have not reached the card limit or if the card is currently being reviewed by your bank. In the case that your payment is still refused, we suggest trying a different card or payment method. If the above instructions fail, please contact your bank or contact us with as much detail along with the error messages so that we may assist you.
- What emails will I receive regarding my order?
- Typically, we'll send you two emails when you order: the order confirmation,and the shipment confirmation. These tell you when you've successfully placed your order and when the order has been shipped (with a tracking number). Under the following situations we'll send an additional email: When we cancel the order as you requested; When we modify the order as you requested; When we arrange refund or exchange after receiving your return.
- What should I do if I did not receive a confirmation email?
- If you have not received a confirmation email about your order, you may have entered your email incorrectly when placed the order or the email might be in your spam folder. You may log into your IDEFINEWIG account and click "My Orders" button to see your orders. You may also contact us to find out more information about your order.
- How do you secure my payment information?
- We take security very seriously and do not process any of your payment information ourselves. All payment related matters on IDEFINEWIG are handled by PayPal.
- Is my personal information kept private?
- Where do you ship to, and how much does shipping cost?
- For your convenience, we ship worldwide and offer free standard shipping for most places. You can choose the shipping method during checkout.
- How long until I receive my parcel?
- Once you complete payment for your order, we generally start processing your order within 1-3 business days. For pre-sale or customized items, it will need (5-7days) extra to be ready for shipment then. please confirm shipping time with our service via [email protected] The Express Shipping includes DHL and Fedex. And you can receive a notification after shipped out.
- When will I receive my tracking number?
- You will receive a shipment confirmation email and tracking number within 24-48 hours of your order being shipped.
- Which express do you use? How long can I receive the parcel?
- We use DHL or Fedex. Generally, the package will be delivered with 3-7 business days in USA.
- Can I use PO.box as the shipping address? or billing address?
- We don't accept PO.box(including FPO or APO) as the shipping address, because the Express(DHL/Fedex) can't delivery, we only accept the physical address as shipping address. However, you can use PO.box as billing address.
- If I don't like it, can I return it?
- We offer an easy 30-day return policy. If you are not completely satisfied with your purchase, you may return it for a refund within 30 days of the delivery date. If you would like to know more, please view our 30-day return policy.
- Can I get a full refund?
- If the returning is due to our problems (such as: incorrect products, quality problems of products), after confirmed, we will provide a full refund for you, but you need to contact us about the defective items via email within 2 days.
- How long can I get a refund if I return it?
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If you are approved, the refund will be provided to the original method of payment within 3-5 working days.
- If I make a wrong order, can I exchange it?
- If the parcel has not been shipped, you can send an email to [email protected]. We will modify the order for you. Once your parcel is shipped out, you can try to make an exchange after receiving it.
- Where is Idefine wig located?
- Our main office is in Room 801 Rose Building, Gaoxin 4th Road, Yanta District, Xi’an, Shaanxi, China.
- Do you have a store I can visit?
- No. Idefine Wig is strictly an online retailer. In order to eliminate the extra costs associated with physical storefronts (rent, insurance, staff), we currently only have an online store.
- How can I contact your company if I have any questions?
- You can contact us in 2 ways. a. Email us at [email protected]. b. Live Chat (Sun.-Fri. 19:00 (7:00 PM) EDT- 7:00 (7:00 AM) EDT). Please into our website, you will see a button and click it, the chat will start.
- Can I be your brand ambassador?
- It would be better if you have active social skills and outstanding shooting skills. If you meet our requirements, please send an email to [email protected].
ORDERS & PAYMENT
About Idefine Wig
What if I have a question that hasn’t been answered above?
We are always happy to help you with any queries you may have. Please just contact us.
Email us: [email protected]
HAIR CARE AND USE
How to wash/care your hair/wig?
- When you wash the hair, better to brush it first. Use warm water and hair shampoo to wash for twice. Then put hair conditioner equally on the hair for 5 minutes. Then wash it with cleaning water. Hair conditioner is very necessary every time when you wash your hair! We suggest you to use high quality hair conditioner.
- If you want to blow your hair dry, please blow to 80% dry, then keep the rest 20% to naturally dry, by this way, it will keep your hair away from drying and frizzy!
- When you feel the hair is very dry, you can spray some hair oil. Meanwhile, when you wash the hair, you can pour little hair care oil into warm water ,and put the hair inside that warm water for 10 minutes around. The hair will be more silk and soft comparing before. But we don’t suggest you to use hair oil everyday. Because hair oil may make your hair strands dry and hard!
- If you want to get your hair curls back, better to use crimping iron to curl the hair according to its original curl shape again!
How to use wig/hair?
- If you want your wig/hair looks natural/amazing as our post on FB/IG, you have better to book a professional hairstylist to install it.
- If the hair is wavy or curly style, we don't suggest to comb it. If you have to, please comb it with hands or wide-teeth brush gently. Tight teeth brush will ruin the hair original shape and make it fizzy and feels like tangle! Please always comb the hair from the ends and work your way up.
- When you dye the hair with bleach powder, please control the time within 5 minutes. If you dye it with dye cream, you need to control the time within 20 minutes. Otherwise, the hair will be damaged by cream if you leave it too long there.
- When sleeping,please bond the hair with elastic band or wear a cap. It will avoid tangling or shapes-changing. After waking up, please remove the band and comb through beginning at the ends and working your way up to the roots.
- When swimming, we suggest to wear a swimming cap. Because the sea water or pool water is not good for hair, it will make the hair tangle and rough. It’s better to wash it with warm water, with hair shampoo and hair conditioner after swimming.
For more hair care/usage tips, you can read our hair blogs or follow us @idefinewig on Youtube / Facebook, we will often post tutorial videos about hair care and hair usage there!
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